Supports Managers and company’s mission of delivering a superior customer experience by ensuring the quality and accuracy of the departments work. Using the company resources to convert the customer for loan and finance related services.
ROLE AND RESPONSIBILITIES
- Outbound calling to sale the loan and finance products like Personal Loan
- Coordinating with the customer and manager to provide the respective details and documents required for processing the loan
- Coordinating with the bankers and relationship manager to solve the customer query
- Uses independent judgment and resourcefulness to convert the customer and offer the personal loan.
- Uses time-management skills to fulfill requirements within pre-established time constraints and guidelines.
- Receives inbound phone calls from and makes outbound phone calls to resolve the customer issue
- Performs essential job demands for this position
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Fresher from any location are eligible to apply
- With 1 year of working experience will be an advantage.
- Microsoft office products and other relevant technologies.
- Basic computer skills MS Word, Excel and Internet.
Desired Candidate Profile
- Strong customer service skills experience required.
- Must have strong time management skills, the ability to multitask and work at a fast pace.
- Must have excellent verbal communication skills.
- Must demonstrate strong Internet research skills.
- Strong attention-to-detail required.
- Must have excellent telephone etiquette and professional manner suitable for completing work on behalf of clients and with co-workers.
- Must be resourceful and have a strong attention to detail.
- Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations.
Perks and Benefits
- 6 Days working (Monday to Saturday).
- Gazetted holidays as per policy
- Public holidays as per company policy
- PF Benefit
- Attractive Leave Schemes
Address E-53/54 Ground floor, Sector 3, Noida-201301